Refunds

A refund can be requested within 14 days of purchase, as long as the software has not been activated on a machine.

Qualifying cases

• The software does not run on an environment that matches the documented prerequisites.
• The download persistently fails after three attempts.
• The payment was charged twice for a single order.

Procedure

1. Write to [email protected] with the order email address and the payment date.
2. The refund is processed within 7 business days, back to the original payment method.

An already-activated licence cannot be refunded, except for a proven and unfixable technical defect. Support answers before any decision.

Cette page en français : legal/fr/refund.html